Pure Osho General Trading L.L.C. Website Privacy Policy

Introduction

Pure Osho General Trading L.L.C. ("Pure Osho", "we", "us", "our"), a leading FMCG supplier based in Dubai, UAE, values your privacy and is committed to protecting your personal information. This Website Privacy Policy outlines how we collect, use, store, and share your information when you visit our website (www.pureosho-trading.com) or interact with us online. This policy is relevant for users within the United Arab Emirates (UAE) and complies with applicable data protection principles.

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1. Information We Collect​

We may collect the following types of information when you use our website:

• Personal Information: Name, email address, phone number, company name, postal address, and other identifying information you provide voluntarily through contact forms, quote requests, account registration, or newsletter subscriptions on our Dubai-focused website.

• Usage Data: Information about how you interact with our site, such as your IP address, browser type, device type, pages visited, time spent on our website, and referring URLs. This helps us understand user behaviour within the UAE market.

• Cookies and Tracking Technologies: We use cookies and similar tools (e.g., web beacons) to enhance user experience, remember preferences, analyze site usage, and potentially for marketing purposes within the UAE. Please see our Cookie Policy section below for more details.

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2. How We Use Your Information​

Pure Osho Trading uses the information collected for the following purposes relevant to our operations in Dubai and the UAE:

• Provide and Improve Services: To operate our website, process your requests (e.g., quotes, samples), manage orders, and enhance our FMCG product and service offerings for the UAE market.

• Process Transactions: To facilitate B2B transactions and manage wholesale orders within the UAE.

• Communication: To respond to inquiries, provide customer support, and send transactional emails related to your interactions with our Dubai office.

• Marketing (with Consent): To send newsletters, promotional emails, and updates about our products (like Aqua Premium and Pure Espresso) and services in the UAE, but only if you have opted-in to receive such communications.

• Website Analysis: To analyze site traffic, understand user needs in the UAE, and improve website functionality and user experience.

• Compliance: To comply with legal obligations applicable within the UAE.

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3. Sharing Your Information​

We do not sell your personal information. We may share your data with the following parties under specific circumstances, ensuring compliance with UAE data protection principles:

• Service Providers: Trusted third-party partners who help us operate our website, process payments, manage logistics, provide customer support, or perform other business functions (e.g., IT support, marketing platforms). These providers are contractually obligated to protect your data.

• Legal Authorities: If required by law, regulation, legal process, or governmental request applicable within the UAE, or to protect our rights, safety, and property, or that of our users.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to confidentiality agreements.

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4. Cookies and Tracking Technologies​

Our website uses cookies. Cookies are small text files stored on your device that help our website function correctly and provide a better user experience. We use:

• Essential Cookies: Necessary for the website to function (e.g., session management).

• Performance Cookies: To analyze website usage and performance (e.g., Google Analytics).

• Functionality Cookies: To remember your preferences (e.g., language).

• Marketing Cookies (Optional): To personalize content and potentially show relevant ads (used with consent where required).

You can manage your cookie preferences through your browser settings or via the cookie consent banner on our website. Disabling certain cookies may affect website functionality.

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5. Data Security​

WWe implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

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6. Data Retention​​

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations within the UAE, resolve disputes, and enforce our agreements.

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7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements within the UAE. We will post the updated policy on this page and indicate the "Last Updated" date. We encourage you to review this policy regularly.

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8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices related to the UAE, please contact our Dubai office:

Pure Osho General Trading L.L.C. Matloob Building, Block B, Al Safa 1 Dubai, United Arab Emirates Email: info@pureosho-trading.com Phone: +971 4 380 0899